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Shoes
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FAQ
Shipping and Delivery
Which countries do you ship to?
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Which delivery services do you offer?
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Which delivery services do you offer?
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Which delivery services do you offer?
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Which delivery services do you offer?
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Which delivery services do you offer?
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Which delivery services do you offer?
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Which delivery services do you offer?
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Which delivery services do you offer?
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Which delivery services do you offer?
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How much is the delivery cost?
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How long will it take for my order to arrive?
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How can I track my order?
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I did not receive my order, what should I do?
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When will I receive my order containing pre-ordered items?
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How do I collect my package?
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Which countries do you serve as DDP (Delivery Duty Paid)?
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My order is being shipped DDU (Delivery Duty Unpaid) – what does this mean?
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Do you ship to PO boxes?
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Where do you ship your products from?
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Is my package insured?
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Returns and Exchanges
What is your return policy?
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How do I return my order?
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Can I use another carrier to return my order?
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Can I return an item bought in a store online?
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Can I return my products for an exchange?
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How do I return goods from the UK to the EU?
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How do I return goods from Norway?
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Orders
How do I know you received my order?
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Can I change or cancel my order?
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I have received a faulty or incomplete order, what should I do?
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Can I be notified once a product or size is back in stock?
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Payment
What payment methods do you accept?
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Can I buy now and pay later?
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Why has my credit/debit card declined at checkout?
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Are your payment methods secure to use?
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Are VAT/tax and duties included in the given price?
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How much tax and duty will I have to pay?
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Can I claim tax or customs refund on a purchase made online?
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Products and Sizing
How do I take care of my Axel Arigato products?
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How do I find the right size?
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Are your products unisex?
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How can I replace my worn out laces?
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Sustainability
What is Axel Arigato's sustainability mission?
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Who is in charge of sustainability?
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Where are the products manufactured?
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How are the products manufactured?
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What should I do with my Axel Arigato products I no longer use?
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What if I want to learn more?
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